Shipping Policy

1. Shipping within India: Any purchase through mirrormobilia.com is shipped to locations in India. For any shipping requirement outside India, please contact +91-9311998876 or mail us at [email protected]

2. Delivery: Orders will ONLY be delivered at the registered Shipping Location and the delivery time can be anywhere between 10-20 days (depending on stock availability of the merchandise & the shipping location). In case the customer wants the shipment earlier or later than the standard delivery time of 10-20 days please contact +91-9311998876 or mail us at [email protected]

3. General Delivery Protocol:

1. When the order is shipped for delivery, the buyer will be contacted by the Delivery & Installation team on the registered telephone/mobile number and informed about the estimated time of arrival. Allowing for reasonable delays, it is expected that the buyer or a recipient-authorised by the buyer, be available at the registered Shipping Address to accept delivery and instruct about the installation spot.

2. An identification proof of the recipient is mandatory for the receipt. The Recipient’s signature/thumb impression on the Delivery Challan shall be deemed as satisfactory acceptance of delivery and installation, and no claims or requests for inspection or movement of orders will be accepted later

4. Lifting & Hauling Charge:

1. Notwithstanding the Shipping location, a Manual Lifting and Hauling charge may apply, subject to the volume, configuration, fragility or weight of the purchase, and depending on the height/distance of the installation/handover point from the delivery vehicle.

2. The Lifting & Hauling charge, if applicable, will be evaluated by the delivery and installation team, communicated to the recipient before delivery, and must be settled in cash at the delivery site.

5. Recommendations during Delivery: We recommend that:

1. The buyer be present during delivery.

2. If the order/s arrive in a damaged condition, bring it to the notice of the Delivery & Installation team immediately. The team will assess the damage, and depending on the extent of damage, will attempt to repair and install to your satisfaction.

3. If the damaged order cannot be repaired on-the-spot, a decision will be arrived at in 3 business days. The order will be repaired or replaced with discretion of the management.

4. In case the product is out of stock, Mirror Mobilia offers the customer a choice of an alternate product of similar value. If the customer does not like the alternate product offered, then a credit note will be issued amounting to the product price & shipping cost if applicable. Or, the full value (product value + shipping cost if applicable) will be refunded within 7 working days

6. The Estimated Shipping Time: The Estimated Shipping time of orders are 10 -20 days after full payment realization. (Depending on stock availability of the merchandise and the Shipping location). While all attempts will be made to deliver within the Estimated Shipping Time, it may be affected by conditions beyond Mirror Mobilia’s control. Mirror Mobilia will inform the customer about the same.

7. In case the customer wants the shipment earlier or later than the standard delivery time of 10-20 days please contact 9311998876 or mail us at [email protected]

1. Shipping of Multiple Orders: For a cart containing Multiple Orders or for Multiple Carts ordered before initiation of shipping process, an effort will be made to collate and deliver. This however, cannot be guaranteed, in spite of Mirror Mobilia best efforts.

2. Order Status and Information: As of now, status of orders placed through mirrormobilia.com is manual and initiated by the company upon request of the buyer. To get Order Status Information, call Customer Care with your order number at 9311998876 Or mail us at [email protected] Subsequent rescheduling, unforeseen delays, or any other events will be communicated to the registered telephone number and the registered e-mail address of the buyer

2. Non-availability of recipient: The following points may apply singly or concurrently in the event of Non-availability of recipient at the registered Shipping Address

1. Additional waiting charges, evaluated by the Delivery and Installation team, to be borne by the buyer and paid in cash at delivery site.

2. In case of non-availability of the recipient at the delivery site beyond a reasonable time, the shipment ordered will be returned back to Mirror Mobilia warehouse. The charges of the return shipment & re shipping will be borne by the client.

3. In situations of non-availability of the recipient and return of shipment, and after due consideration, the decision of the management, will be binding and final.

Most Important Questions

What if I have not received the product as advertised?

This will be a very serious concern in our company, very less likely it will happen, if it has happened Don’t Panic it will be solved immediately by our expert. For reference please click pictures and send to +91-9311998876 it be solved within 24 hours. Also your product is 100% insured by mirror mobilia till it reaches customer doorstep.

When my product will be shipped?

Orders will ONLY be delivered at the registered Shipping Location and the delivery time can be anywhere between 10-20 days (depending on stock availability of the merchandise & the shipping location). In case the customer wants the shipment earlier or later than the standard delivery time of 10-20 days please contact +91-9311998876 or mail us at [email protected]

My Shipment has not arrived still showing In-Transit?

This might happen depend on the location, our team work very hard to use the best courier service for your product, currently we have various courier companies tied up with mirror Mobilia.com for the fastest service available. For any issue email: [email protected]

Payment has been charged but I did not get any confirmation?

It might have happened due to delay in payment gateway processing, don’t worry we shall help you for the same, if you have anything like transaction no, or failure transaction no, time and date of transaction send to [email protected] Our team will get back within 24 hours

What about warranty on products where can I see and whom to contact?

All products sold thru mirrormobilia.com will have warranty applicable these are mentioned in the term and conditions section onwww.mirrormobilia.com product page. Warranty will be from days to months to years, depend on the product you have bought. Please read TERMS AND CONDITIONS section on every product, if you still have query call +91-9311998876.

I need to return my product?

This is a very important part, please understand if you return a product without any reason it is a huge loss for a company, But if you have received the wrong product, damaged product, different product, or even if just want to return please call immediately +91-9311998876 or email [email protected]

How will I claim warranty?

Easy just call or email us and we shall send all the information for the same.

Is my information secured with www.mirrormobilia.com?

100% Safe no question about it, we don’t sell, share, collaborate for any information on our customers

How do I get in touch with customer support?

Various ways Customer can be connected thru

www.mirrormobilia.com

Workshop: - D-133, Street No. 10, Gamri Extension, 5th Pushta Road, Bhajan Pura, Delhi – 110053, India

[email protected] +91-9311998876

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